Michael Martino

Head of Diverse Customer Segments Consumer, Small & Business Banking, Wells Fargo & Company

Michael Martino is executive vice president and head of Diverse Customer Segments for Consumer, Small & Business Banking (CSBB) at Wells Fargo.

In his role, Michael leads strategy for CSBB diverse customer segments, leveraging customer feedback, data, analytics, and insights to understand and meet the needs of diverse customers. He also leads Banking Inclusion Initiative (BII), building out programs that support and track the progress of the initiative while driving results. BII is Wells Fargo’s commitment to help more people who are unbanked gain access to affordable, mainstream bank accounts, with a focus on removing barriers to financial inclusion for Black, Hispanic and Native American households.

Prior to joining CSBB, Michael was head of the Wealth & Investment Management (WIM) Investment Contact Center (ICC), where he oversaw contact center operations in four U.S. locations and Manila, Philippines.

Michael joined Wells Fargo in 1990 and has supported its contact centers since 1994. Prior to moving to WIM in 2016, Michael managed contact center operations for wholesale/treasury services, digital/mobile, premier banking, military banking, and home equity in Wells Fargo Consumer & Small Business Banking (CSBB).

Michael graduated from the CBA graduate school of retail banking at Furman University and earned his bachelor’s degree in business administration from the Darla Moore School of Business at the University of South Carolina.

He previously served on the boards of Crisis Assistance Ministry in Charlotte, North Carolina, and the YMCA in Roanoke, Virginia. He was also a United Way loan executive and member of the South Carolina Association of Urban Bankers.